W11 Terms and Conditions

These Terms & Conditions constitute a legally binding agreement between w11 (w11.plus) and all users of its services. Accessing, registering on, or using any feature of the w11 platform signifies that you have read and agreed to these terms in full.

W11 reserves the right to update these Terms & Conditions at any time. When changes are made, the "Last Updated" date at the top of the page will be revised, and registered members will be notified by email or through the app. Continued use of the platform after any changes constitutes acceptance of the updated terms.

These terms apply to adults only (18 years of age or older). Minors are strictly prohibited from opening an account on w11.

• W11 provides entertainment betting services only.
• You must be of legal age and capacity to use w11's services.
• Each individual may open only one account.
• W11 reserves the right to suspend or modify any of its services at any time and for any reason.

Registering for a w11 account requires accurate and truthful information. You must provide your real name, correct date of birth, and a valid mobile number. Accounts created with false information will be closed, and any funds held may be forfeited.

The following requirements must be met to register on w11:

• You must be 18 years of age or older.
• An active mobile number is required.
• Each person may register only one account — opening multiple accounts using the same device, IP address, or payment method is prohibited.
• Keep your account password strong and do not share it with anyone.
• Any unauthorized access to your account must be reported to w11 support immediately.

Identity Verification (KYC): w11 may request a national ID, passport, or other documentation for identity verification at any time. Withdrawals may be placed on hold until verification is complete. This is a security measure, not a penalty.

All members must be familiar with these rules before placing bets on w11. A bet is considered final the moment it is placed — once confirmed, it cannot be cancelled.

• Minimum Bet Amount: A minimum bet of BDT 20 applies per wager.
• Maximum Payout: The maximum payout on a single bet is subject to w11's defined limits, which may vary by market and event.
• Odds Changes: Odds may change before a bet is confirmed. Once confirmed, the odds are final.
• Event Cancellation: If an event is cancelled, the stake for the associated bet will be refunded.
• Live Betting: Odds change rapidly during in-play betting. Bets may not be accepted due to network delays.
• Technical Errors: w11 reserves the right to void any bets accepted at incorrect odds due to a system error.

For accumulator or combo bets, if any single event is cancelled, that leg is removed and the payout is calculated using the remaining legs' odds. This is standard industry practice, and w11 handles it with full transparency.

Deposits and withdrawals on w11 can be made via Mobile Banking, Nagad, and Rocket. All transactions are processed in Bangladesh Taka (BDT).

Deposit Terms:

• Minimum Deposit: BDT 200
• Deposits are usually credited to your account within 1–5 minutes.
• No additional charges apply on deposits.
• Deposits must be made from a payment account registered in your own name.

Withdrawal Terms:

• Minimum Withdrawal: BDT 500
• Withdrawal requests are typically processed within 5–15 minutes.
• Withdrawals can only be made to the same number used for the deposit.
• Withdrawals may be delayed if KYC verification is not completed.
• Wagering requirements must be met before withdrawing any bonus winnings.

W11 is fully committed to anti-money laundering compliance. Additional verification may be required for suspicious transactions, and payments may be temporarily held. This is in place for your protection and the safety of all users.

W11 regularly offers a variety of bonuses and promotions. Each offer comes with its own terms and conditions, and they On the Promotions page are specified. Below are the general bonus terms and conditions:

• Wagering Requirements: A set number of wagers must be placed before bonus funds can be withdrawn (typically 10x–30x). Wagering requirements vary by offer.
• Validity: Every bonus has an expiry date. Any unused bonus will be forfeited once it expires.
• Betting Limits: Some bonuses are only valid for specific games or sports.
• Multiple Accounts: If the same person attempts to claim bonuses using multiple accounts, both accounts will be closed.
• Bonus Changes: w11 reserves the right to modify, suspend, or cancel any promotion at any time.

The welcome bonus is available to first-time registrants only. Any attempt by the same individual to claim the welcome bonus again by opening a new account will be treated as fraud.

W11 believes betting is for entertainment, not a solution to financial problems. w11 always encourages users to gamble responsibly.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Self-Exclusion: You have the option to temporarily or permanently exclude yourself from the platform.
• Reality Check: A session time reminder is displayed on screen after a set period.
• Cooling-Off Period: Option to temporarily deactivate your account for a set period.

If you notice signs of betting addiction, please Responsible Gaming Page Visit and contact w11 Support. We are here for you.

W11 reserves the right to immediately suspend or close any account for the following reasons:

• Creating an account using false or incorrect information
• Multiple Account Usage
• Bonus abuse or attempted fraud
• Use of bots, scripts, or automated software
• Being underage or operating an account on behalf of a minor
• Money laundering or suspicious financial activity
• Abusive or threatening behavior toward w11 staff

If a valid balance exists at the time of account closure and there is no evidence of fraud, that balance will be refunded. However, any funds derived from bonuses may be forfeited.

You may close your account at any time by contacting w11 support. Please wait for all active bets to be settled before requesting account closure.

For any disputes or complaints, please contact w11's customer support first. Our support team is available 24/7 and ready to help. Most issues can be resolved through direct communication.

Dispute Resolution Process:

1. Start by reporting the issue via Live Chat — in most cases you will get an immediate resolution.
2. For complex matters, please send a detailed description and supporting evidence via email.
3. W11 support will provide an official response within 72 hours.
4. If unresolved, a complaint may be filed with the relevant regulatory authority.

For disputes relating to betting outcomes, w11 server logs will serve as the final authority. In cases of technical errors, w11 will make the final decision at its own discretion.