W11 Privacy Policy

We collect certain personal information when you create an account or use our services on w11. The primary purpose is to provide you with a safe, fast, and transparent experience. We never collect information that is not necessary.

The information w11 collects falls into three main categories:

It is your responsibility to ensure that the information provided during registration is accurate and up to date. Incorrect or false information may cause issues with account verification or the withdrawal process.

W11 uses collected data only for specific, legitimate purposes. We never use your information unnecessarily or sell it to third parties.

How we use your information:

• Account Management: To complete registration, login, password reset, and identity verification (KYC).
• Financial Transactions: To keep records of deposits, withdrawals, and transaction history.
• Support Services: To respond to your complaints or queries promptly and effectively.
• Security & Fraud Prevention: To detect suspicious activity and identify duplicate accounts.
• Anti-Money Laundering (AML): To comply with international financial regulations.
• Service Improvement: To analyze your usage patterns and improve the overall platform experience.
• Promotional Communications: To send you bonus and offer updates, if you have agreed to receive them (this can be turned off).
• Responsible Gaming: To alert you in time if signs of excessive gambling behavior are detected.

W11 does not sell your personal information to any third party. However, limited data sharing may be necessary in specific situations to operate our services.

• Payment Processors: Only the data necessary to complete transactions is shared with mobile banking services such as Mobile Banking, Nagad, and Rocket.
• Identity Verification Agencies: Information may be shared with registered and trusted verification agencies as part of the KYC process.
• Legal Authorities: Information may need to be disclosed under court orders, regulatory authority requests, or legal obligations.
• Technology Service Providers: Trusted technology partners handling cloud hosting, cybersecurity, and platform operations may have limited access to your data.
• Fraud Prevention Agencies: Information may be shared with international regulatory bodies when necessary to prevent money laundering and online fraud.

In all cases, only the minimum necessary data is shared with third parties, and they are required to comply with w11's privacy standards. No third party may use your data for their own commercial purposes.

W11 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser or on your device.

Types of cookies used by w11:

• Essential Cookies: Used to maintain login sessions, verify security, and support the platform's core functionality. w11 cannot operate properly without these.
• Performance Cookies: For analysing page load times, detecting errors, and measuring platform performance.
• Functionality Cookies: To remember your preferences (such as language and theme) and deliver a personalized experience.
• Analytics Cookies: To analyse user behaviour and improve our services. All data collected through these cookies is fully anonymised.

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may limit certain platform features.

W11 uses industry-leading technology and practices to protect your data. For us, data security is not just a legal obligation — it is the foundation of our business.

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive stored data (such as passwords and payment details) is kept in encrypted form — no one can read it directly.
• Two-Factor Authentication (2FA): You have the option to enable 2FA for an extra layer of security on your account.
• Firewall & DDoS Protection: Advanced firewall systems to protect the platform from unauthorized access and cyberattacks.
• Regular Security Audits: Our specialist team regularly tests the system for vulnerabilities and applies necessary updates.
• Restricted Access Control: Only authorized personnel may access your data, and only for specific, legitimate purposes.

W11 believes your data belongs to you. That is why we give you the highest level of control over your information. Your rights are outlined in detail below:

• Right to Access: To find out what information w11 holds about you, contact our support team. We will provide full details within 30 days.
• Right to Rectification: You may request a correction if any of your information on record is inaccurate.
• Right to Erasure: After your account is closed, you may request deletion of your data once the legally required retention period has ended.
• Right to Restrict Processing: Under certain circumstances, you may request that the use of your data be restricted.
• Right to Opt Out of Marketing: You can opt out of promotional SMS or email communications at any time.
• Right to Lodge a Complaint: If you believe our Privacy Policy has been violated, you may file a complaint with the relevant regulatory authority.

To exercise any of these rights, contact the w11 support team. We will respond within a maximum of 30 business days.

W11 does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations and business requirements.

Once the retention period expires, data is permanently deleted or fully anonymized using secure methods, ensuring no individual can be identified.

W11 may update this Privacy Policy from time to time due to legal changes, technical updates, or expansion of our services.

In the event of a policy change, we will:

• We will update the "Last Updated" date at the top of this page.
• For significant changes, a notification will be displayed when you log in to your account.
• For major changes, we will notify you via SMS or email to your registered mobile number.

Continued use of w11 after any changes takes effect will be considered acceptance of the updated policy. If you do not agree with the changes, please contact support before closing your account.